Frequently Asked Questions
What is your return policy?
We do not provide refunds for change of mind unless goods are damaged or faulty, and in instances where item(s) ordered are out of stock. We will provide refunds for these items and funds will be credited to the same payment method used.
Returns are only accepted for damaged items.
If you have received a damaged item(s) and we have available stocks for the item, we may offer a replacement.
Can I return/exchange my bottoms?
Returns/exchange of swimwear bottoms is not possible due to hygiene standards and requirements unless item is deemed faulty.
How can I make a return/ exchange?
Returns are only accepted for damaged items.
Do note that you are responsible for the charges of returning and exchanging delivery/shipping
Email us at hellorayswimwear@gmail.com with your order number and issues.
Eligible items for returns/exchange
We only allow tops for exchange/returns.
Tops must be in their original, brand new, unwashed, unworn condition with tags intact.
Exchanges must be done within 14 days for local orders.